Returns & Exchanges
Now, why would you want the insanely huggables to return back to the asylum? We understand if you must and won't be offended. Below is a formality of our return policy.
Standard Return Policy
Return for refund or exchange within: 30 days
Return & Exchange Instructions
Return item(s) requires an RMA# and can be obtained by using the contact us form or call 1-800-993-8992.
If for any reason you are not satisfied with your purchase, you can return your item(s) for refund, less shipping cost.
To exchange, please include a note in the package with the desired size needed. The first exchange will be shipped back to you via complimentary standard shipping. Additional exchanges will incur a $5 shipping charge
The following terms must be met to be eligible for refund or exchange:
- The item(s) must be returned in unworn and new condition.
- Merchandise that has been altered in any way from its arrival condition is not eligible for a refund or exchange, and will be rejected from our return center.
- The customer is responsible for all return shipping costs.
Comfort Zone Studios is not responsible for any loss or damage incurred during shipment to our facility. Any unauthorized and improperly packaged items(s) will be refused by our return center.
IMPORTANT: Custom orders are NON-REFUNDABLE, NON-EXCHANGEABLE.If you have any questions about our return and exchange policy, please contact us by using the contact us form or call 1-800-993-8992.