FAQ

We normally process order within the same or next business day. Weekends and/or major holidays are non-operating days and order placed during these days will not be processed until the next business day.

Why, we thought you'd never ask. We offer free standard shipping on United States orders over $50. The $50 is calculated after discounts and coupons are applied.

We offer the following shipping options for United States orders.                                                                                                            

We offer the following shipping options for international orders.                                                    

Tracking number may take up to 1 business day to yield any useful status update.

Found a huggable to take home? Add the product to your shopping cart and proceed to check out.

You want to cancel? Cancel?! CANCEL?!

Please contact our customer support using the contact us form or call 1-800-993-8992. Note that once the order has been shipped, we can no longer cancel it.

If you made a mistake on your order, we can make the necessary changes as long as the order has not been shipped. You can contact our customer support by using the contact us form or call 1-800-993-8992.

You've got a lot of choices. See all that payment icons at the bottom of the website? Yeah! We accept all major credit cards and PayPal.

Well, you put it in the washer, add some soap, and watch it shake 'n bake.

If you really want to avoid shrinkage and help retain the longevity of color and print, hand wash with cold or lukewarm water, then hang dry. Otherwise, follow the instructions below for machine wash or give it to your mother. She will know what to do.

1. Flip clothing inside out.

2. Separate color clothes from whites.

3. Wash cycle with cold or warm temperature.

4. Use mild or natural laundry detergent.

5. Set dryer to low heat as it offers a gentle option and helps extend clothing life.

Yup! As long as the designs are your own and does not infringe copyrighted materials. Please note that submitted designs are subject to approval and we reserve the right to refuse printing the designs submitted.

How to submit custom design:

1. Upload your file from the custom product listing.

2. Important: Name in submitted file upload must be the same name as the one on your order.

3. Add product to your cart.

For additional information on custom designs, contact us by using the contact us form or call 1-800-993-8992.